Crowne Plaza Manila Galleria, an IHG Hotel

Specially staff very friendly and helpful,let me give someone of staff name,Karlyn front desk,I was waiting long to check in she came from nowhere jumped in to desk and start to help me from check in to checkout .early check in and late check out, And Lounge staff all of them very helpful and kind specially ADRIAN,RIZZA,CHERRY,treat us well,and housekeeping JOEL,SULAIMAN,

Since 2011 every time we visit Philippines me made it sure that we will stay at Crown Plaza Galleria for a lot of good reasons. One, convenience going to Robinson mall, made it a lot easier to eat shop and have fun. Two, it feels really home here at Crown plaza from the food that we eat and how we were treated, we were not treated as guests, we were treated as family, hence we treat them as family as well. And last but not least, the staff that we have dealt with, From the check in counter last April 30, I forgot to get her name, the system is down at that time but she managed to handle all of the guest including us with grace and professionalism. The concierge who never gets tired of helping us from the luggages to questions on directions. To kuya Manong guard at the bridge on the 3rd floor who made simple funny conversation with us and kids making our stay enjoyable, simple gestures like does means a lot. The housekeeping lady on the 10th floor, very professional and very trustworthy. Keep up the good job. To the management of crown I know you work in the background but you always say hi to us with us with a smile is super awesome. And of course how can I forget the lounge team, Mao, Lia, Cheska, Lyka and Dan. Made our stay very comfortable, relaxing and enjoyable. Definitely a 5 star service. Keep up the good work and for sure you'll have a guaranteed success in your careers. All the best! More power to IHG especially to Robinsons Crown Galleria. Every family should stay here!

Large room, very large and super clean bathroom. Water pressure was great even with the hotel being at full occupancy. The bathroom amenities were great. The view from our room was amazing (we were on the 18th floor). Two free bottles of purified water per day is always a nice touch in a country where the tap water is not for drinking. The breakfast buffet was superb, so big, so much variety, a great way to start the day. Also, during a week of typhoon related torrential rains, the in-house connection to the adjoining Galleria Shopping Mall was really great to have.

Great location as it is in the middle of north and south part of metro. I always enjoy their breakfast as they have good options and lots of Filipino food available. So there is an access to the shopping mall which is very convenient. Staff are helpful and welcoming.

Hotel was conveniently located with access to the mall which is good for family with young kids. Exceptional staff service with all of our requests provided and even upgraded to executive suite upon check in at no additional cost. I liked that the room temp kept our stay cool and the water pressure was strong to enjoy the bath and shower. Breakfast also was excellent.